UO Second Age

On only one of my accounts ive noticed that my chars will no longer gain certain skills no matter how hard i work on them. Is neone else having this issue? How do i contact GMs about this? All skills i want r set to gain and the ones i dont want, i have the arrows set to down

Hey I have a redeemable ticket from 2009 that is specific to the character. Wondering wut I can do with it